MobilityLens

Terms of Service

Last updated: April 2026

These Terms of Service (“Terms”) govern your access to and use of the MobilityLens platform operated by Xiente (“we”, “us”, “our”). By accessing MobilityLens, you agree to these Terms. If you do not agree, do not use the platform.

1. Platform description

MobilityLens is an AI-powered economic mobility decision intelligence platform. It provides individuals with an Economic Mobility Score (EMS), four-capital action plans, and an AI advisor. It provides nonprofits and government agencies with case management tools. It provides researchers and policymakers with de-identified population mobility data and policy simulation tools. Access is tiered by account type and subscription level.

2. Account eligibility and registration

You must be at least 18 years of age to create an account. By registering, you represent that all information you provide is accurate and that you will keep it current.

Organization accounts (nonprofit, government, research) require an authorized representative to accept these Terms on behalf of the organization. That representative warrants that they have authority to bind the organization.

3. User responsibilities by role

Individuals

You are responsible for the accuracy of the information you provide. The EMS score and recommendations are based entirely on the data you input — garbage in, garbage out. You agree not to input false information to game recommendations that affect benefit eligibility.

Caseworkers and social workers

You are responsible for maintaining the confidentiality of client data. You agree to access only the cases assigned to you. You will not share credentials or allow unauthorized persons to view client records. You will follow your organization's data governance policies in addition to these Terms.

Organization administrators

You are responsible for provisioning and deprovisioning user accounts promptly. You are responsible for ensuring that all users within your tenant comply with these Terms and your organization's data governance obligations.

Researchers

You agree to use research data only for the purposes described in your approved data use agreement. You will not attempt to re-identify individuals from de-identified datasets. Any breach of this obligation may result in immediate access termination and legal action.

4. AI advisor disclaimer

Important: The AI advisor is informational only.

The MobilityLens AI advisor is not a licensed financial advisor, attorney, licensed social worker, therapist, or medical professional. Nothing in the AI advisor constitutes financial advice, legal advice, medical advice, or immigration counsel. AI-generated recommendations are starting points for your own decision-making — not professional guidance.

Always consult a qualified professional before making significant financial, legal, medical, or immigration decisions. MobilityLens is designed to help you prepare for those conversations — not to replace them.

5. Case management data ownership

The organization (nonprofit or government agency) is the data owner of all client records created within their tenant. Xiente processes this data as a data processor under a signed data processing agreement (DPA).

Organizations may export all client data at any time in JSON or CSV format. Upon account termination, client data is retained for 90 days to allow export, then permanently deleted unless a shorter retention period has been configured.

Xiente will never use organization client data for purposes other than operating the platform — including training AI models — without explicit written consent.

6. Research use terms

Research access is governed by a separate data use agreement (DUA). The following restrictions apply to all research access regardless of the DUA:

  • Research data may not be re-sold or redistributed to third parties without written consent.
  • Research outputs must cite MobilityLens as a data source in all publications.
  • Re-identification attempts are prohibited and constitute a material breach.
  • Research access may not be used to develop competing products without written consent.

7. Acceptable use policy

You agree not to:

  • Use the platform for any unlawful purpose or in violation of any applicable law.
  • Access another user's account without authorization.
  • Attempt to bypass security controls, including tenant isolation, RBAC, or rate limiting.
  • Scrape, crawl, or automate requests in ways that degrade platform performance.
  • Input false data to obtain recommendations that influence benefit eligibility decisions.
  • Use AI-generated content from the platform to misrepresent professional credentials.
  • Use the platform to discriminate against individuals on any protected characteristic.

8. Intellectual property

The MobilityLens platform, including its design, code, scoring methodology, and AI pipeline, is the intellectual property of Xiente. You may not copy, modify, distribute, or create derivative works from platform components without written consent. Data you input remains yours. Recommendations and outputs generated by the platform are licensed to you for personal or organizational use — not for redistribution.

9. Service availability and limitations

We target 99.5% uptime for the platform. Planned maintenance windows are announced at least 24 hours in advance. We are not liable for downtime caused by force majeure, third-party infrastructure failures, or events outside our reasonable control.

The AI advisor is subject to model availability. If the local inference engine is unavailable, the Claude API overflow is activated. If both are unavailable, AI features degrade gracefully — deterministic features (EMS score, ALICE calculations, benefits cliff detection) remain fully operational.

10. Limitation of liability

To the maximum extent permitted by applicable law, Xiente's liability to you for any claim arising out of or related to these Terms or your use of the platform is limited to the amount you paid to Xiente in the 12 months prior to the claim. Xiente is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of income, loss of data, or loss of business opportunity, even if advised of the possibility of such damages. Some jurisdictions do not allow limitation of consequential damages — in such jurisdictions, this limitation applies to the maximum extent permitted.

11. Governing law and disputes

These Terms are governed by the laws of the State of New York, without regard to its conflict of law provisions. Any dispute arising under these Terms will be resolved through binding arbitration administered by the American Arbitration Association, except that either party may seek injunctive relief in any court of competent jurisdiction to prevent irreparable harm.

For questions about these Terms, contact legal@xiente.org.